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Frequently Asked Questions
Learn more about what ServiceDemand can do for you.
What is ServiceDemand?
ServiceDemand is a state-of-the-art field service management software platform enabling users to plan, schedule, and execute the delivery of services to clients in a uniform, repeatable, and professional manner while driving cost benefits through better labor management.
What is the target industry for ServiceDemand?
ServiceDemand is ready, out-of-the-box to serve any industry. It does not matter if you are performing a nationwide multi-site rollout of digital menu boards and point of sales kiosks for a major client in the quick-serve food industry or performing landscaping services to a few local clients, ServiceDemand offers you a powerful solution to deliver those services in an organized and consistent manner.
Does the ServiceDemand program run on a reliable platform?
Yes, ServiceDemand is hosted in the Heroku cloud platform as a service (PaaS) with horizontal and vertical scalability running in the Amazon Web Services (AWS) environment so if you have internet access, you have ServiceDemand.
Does ServiceDemand have apps for mobile devices?
Yes, we have both iOS and Android apps available in the Apple App Store and Google Play Store respectively. They are free of charge to download and, when provisioned in your account, allow your field technicians full access to their assignments.
Do I need to integrate ServiceDemand with any other programs to use it?
No, ServiceDemand is a web hosted SaaS platform that is fully functional as a standalone instance. Any integrations to CRMs, ERPs, or Support Desk ticketing platforms are entirely optional.
Can I test drive ServiceDemand?
Yes, absolutely. Please click on the Contact Us link and request a free 30-day trial period and get ready to be amazed.
Can I host an on-premise version of ServiceDemand?
No, ServiceDemand is only available as a SaaS cloud hosted offering.
Does ServiceDemand have Asset Management available?
Yes, ServiceDemand has an Asset Management module that provides comprehensive tracking of assets from entry into your customer’s asset ecosystem until final disposal.
I only have just a few technicians. Is this program overkill for me?
Not at all. ServiceDemand is scalable to serve small business needs all the way up to medium enterprise sized organizations. You can easily layer in added features and capacity as your business grows all the while retaining a 360-degree view on the services you deliver to your customers and the technicians providing those services.
What is your development cycle for new features and releases?
We are releasing major updates quarterly and are very responsive to requests for features that bring value to our clients.
Do you offer a sandbox environment?
Yes, we offer sandbox environments in several of our subscription packages.
Do you offer professional services for subscription implementation and integrations?
Yes, please discuss with your ServiceDemand sales representative about the professional services roadmaps we offer.

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